To ensure accountability and transparency, CARE Australia carefully manages all the projects we undertake.
We are a signatory to:
- ACFID Code of Conduct
- ICRC Code of Conduct
- FIA Code of Conduct
- Sphere Project
- Core Humanitarian Standards Alliance
- Disability Inclusion Charter
These codes of conduct set out standards that guide how our organisation behaves, how we are managed, how we communicate with the public and how we spend the funds we raise.
CARE Australia is also a member of the People in Aid network, which promotes good practice in the management and support of aid personnel.
ACFID Code of Conduct
CARE Australia is a member of the Australian Council for International Development (ACFID) and a signatory to the ACFID Code of Conduct. The Code requires members to meet high standards of corporate governance, public accountability and financial management.
The ICRC Code of Conduct
CARE Australia adheres to the Code of Conduct for the International Red Cross and Red Crescent Movement and Non-Governmental Organizations (NGOs) in Disaster Relief, which seeks to guard standards of behaviour. It aims to maintain the high standards of independence, effectiveness and impact to which disaster-response NGOs aspire.
It is a voluntary code, enforced by the will of each organisation accepting it to maintain the standards laid down in the Code.
The FIA Code of Conduct
CARE Australia is an Organisational Member of the Fundraising Institute of Australia (FIA) and is a signatory to the FIA Principles and Standards of Fundraising Practice (Code of Conduct). As a signatory, CARE upholds the highest ethical and professional standards for fundraising.
The Sphere Project
CARE Australia’s vision and mission statements reflect those outlined in the Sphere Project.
The Sphere Project is based on two core beliefs: first, that all possible steps should be taken to alleviate human suffering arising out of calamity and conflict, and second, that those affected by disaster have the right to a life with dignity and therefore a right to assistance.
The Core Humanitarian Standards Alliance
As a member of the Core Humanitarian Standards Alliance, CARE takes leadership in establishing functional accountability mechanisms for crisis affected people in general and women and girls in particular. CARE is dedicated to aligning its own Humanitarian Accountability Framework to the Core Humanitarian Standards principles.
An initiative led by both national and international NGOs to practically implement changes to the way the humanitarian system operates to enable a more locally-led response.
CARE Australia holds full accreditation status as a partner in the Australian Government’s NGO Co-operation Program. To maintain accreditation, CARE Australia’s systems, policies and processes are regularly and rigorously reviewed by the Government. Our status as a Partner Agency reflects the Government’s confidence in CARE Australia’s professionalism, accountability and effectiveness.
To find out more about CARE Australia’s continued monitoring and evaluation of programs, please visit our Lessons and impact page.
CARE Australia Complaints Policy Statement
Receiving feedback from and responding to complaints from stakeholders is an important part of improving CARE Australia’s accountability. CARE Australia believes that any stakeholder has the right to raise a complaint, have that complaint addressed and receive a response for mistakes, wrongful actions or breaches of the codes to which CARE subscribes. CARE Australia’s Complaints Policy applies to CARE Australia’s operations globally.
A complaint can be made by any supporter, partner organisation, community or individual with whom we work, or any member of the public whether an individual, civil society organisation, government, company or other entity.
Ensuring that our stakeholders can hold us to account will improve the quality of our work. CARE Australia strives to be excellent in all that it does but recognises that this may not always be the case. When we make a mistake we want and need to be informed. We will use the information to endeavour to put things right and to help us to become more effective.
CARE puts in place formal mechanisms to gather, monitor and act on feedback from beneficiaries and other key stakeholders. Feedback may be positive or negative, but complaints can mean that things have gone wrong. These mechanisms give beneficiaries and local communities a safe and non-threatening way to raise grievances and allegations of harm and have them responded to. An individual or group who expresses a grievance against CARE will have his, her or their complaint investigated and acted on. CARE Australia is committed to ensuring the accessibility and transparency of its Complaints Policy, procedures and systems for making a complaint, across the breadth of our work.