GPO Box 2014
Canberra ACT 2601
Please do not post donations to this address, use the address under the Donate section instead.
To provide feedback, make a complaint or report misconduct
To speak to our Supporter Care Team about a donation or to change your details or communication preferences:
phone: 1800 020 046
in writing: Supporter CARE Team, CARE Australia, PO Box 372 Collins Street West, Melbourne VIC 8007
General feedback or complaints can be made via:
- email: firstname.lastname@example.org
- phone: 1800 020 046
- in writing: CARE Australia Feedback and Complaints, PO Box 372 Collins Street West, Melbourne VIC 8007
- in person: to one of CARE Australia’s employees
A complaint may be done anonymously, though CARE Australia’s ability to resolve it may be affected if no contact is possible with the complainant.
If your concern relates to misconduct such as fraud, negligence, default, breach of trust, breach of duty, exploitation, harassment or abuse:
Please use our dedicated CARE International Ethics Point system CARE Line.
Level 1, 33 Allara Street
Level 4, 53 Queen Street