Provide feedback, make a complaint or report misconduct
We are committed to high standards of honesty, integrity and accountability. We want to ensure that your experience with us is always positive. CARE Australia values and encourages all forms of feedback and complaints.
Read our Complaints Policy for more information.
General feedback or complaints can be made via:
- email: complaints@care.org.au
- phone: 1800 020 046
- in writing: CARE Australia Feedback and Complaints, PO Box 372 Collins Street West, Melbourne VIC 8007
- in person: to one of CARE Australia’s employees
A complaint may be done anonymously, though CARE Australia’s ability to resolve it may be affected if no contact is possible with the complainant.
To speak to our Supporter Care Team about a donation or to change your details or communication preferences:
- email: donorsupport@care.org.au
- phone: 1800 020 046
- in writing: Supporter CARE Team, CARE Australia, PO Box 372 Collins Street West, Melbourne VIC 8007
If your concern relates to misconduct such as fraud, negligence, default, breach of trust, breach of duty, exploitation, harassment or abuse:
Please use our dedicated CARE International Ethics Point system CARE Line.
CARE Australia encourages anyone who suspects illegal, unethical, corrupt, fraudulent, or undesirable conduct by a CARE Australia Board Director, employee, volunteer, or intern, or anyone who has business dealings with CARE Australia, to report those concerns to CARE Australia. CARE Australia’s Whistleblower Policy outlines the specific provisions for whistleblowing reports made under Australian law.
