Provide feedback, make a complaint or report misconduct
If you are concerned about misconduct—such as fraud, discrimination, harm to a child, sexual harassment, exploitation, abuse, or support of terrorism—you can report it safely and confidentially.
Please visit CARE Line, CARE’s global reporting platform, to lodge a report online or get a country specific phone number to call and speak to an operator in your language.
Anyone can and is encouraged to tell us about concerns they have about conduct by a CARE staff member, volunteer or someone who works with CARE. You can choose to submit an anonymous report, and you don’t need to have evidence to report a concern.
A report can be made verbally or in writing. We will treat the information you give us confidentially. You can:
- Use CARE Line to lodge a report online or get a country specific number to call and speak to an operator in your language.
- Speak to a CARE staff, or a person running a program on behalf of CARE in the community.
- Use the comments box or call the numbers advertised in your community.
We know it takes courage to report. The welfare and safety of victim-survivors comes first. We will speak with you (and the victim if you’re reporting on their behalf) before taking any action.
We will not tolerate any reprisal or intimidation of a person making a report on reasonable grounds, or of any person participating in an investigation, including the alleged perpetrator.
Wherever possible CARE will refer victim-survivors to local support agencies, including emergency care and counselling providers, and where appropriate cover costs and ensure basic support needs are met.
CARE Australia’s Whistleblower Policy outlines the specific provisions for whistleblowing reports made under Australian law.
For more information, read our CARE International Safeguarding Policy., CARE Australia Child Safeguarding Policy and Fraud and Corruption Policy.
